Authentic text and governing law
This page is a convenience translation. If it differs from the Korean authentic text, the Korean text prevails . Korean authentic text: Korean version .
These documents are interpreted and governed by the laws of the Republic of Korea . Laws, authorities, and registration numbers cited here are those of Korea and do not replace the laws of your country of residence.
If a translation is inaccurate, or appears to conflict with another country’s laws, the Korean authentic text and Korean law prevail.
About this policy
This policy defines permitted and prohibited content on EKCOW, describes enforcement and reporting, and explains how we handle violations.
Official service and reports
EKCOW operates as an official service. Reports and enforcement follow this Policy. Target handling time is 3–7 business days (may vary by type and complexity).
1. Purpose
This policy is established to:
Ensure a safe and healthy environment for all users
Clearly define and prevent inappropriate content and conduct
Operate reporting and enforcement transparently
Maintain trust and quality on the platform
2. Permitted content
EKCOW allows healthy content including:
Respectful communication : dialogue based on respect and courtesy
Useful information : travel, culture, learning materials, etc.
Constructive criticism : fact‑based, constructive opinions
Commercial activity : lawful commercial activity (marketplace, business listings, etc.)
3. Prohibited content
3.1 Illegal content
Copyright infringement : unauthorized reproduction or distribution of others’ works
Defamation : spreading false facts that harm reputation
Fraud : deceptive transactions using false information
Illegal trade : drugs, weapons, counterfeits, etc.
Criminal solicitation : content that incites or encourages crime
3.2 Spam and advertising
Unauthorized ads : commercial advertising without permission
Repetitive posting : repeated identical or similar posts
Phishing : fraudulent links to steal personal information
MLM / pyramid schemes : pyramid‑style recruitment
3.3 Harassment and hate
Profanity : language inappropriate in public
Hate speech : against race, religion, gender, sexual orientation, etc.
Threats and harassment : harassment, stalking, cyberbullying
Personal attacks : insulting or defamatory content targeting individuals
Group targeting : discrimination or exclusion of groups or individuals
3.4 Sexual content
Adult content : explicit sexual depictions, obscene material
Exploitation : sexual content involving minors, child exploitation
Sexual harassment : conduct causing sexual humiliation
Illegal prostitution : advertising or intermediation of prostitution
3.5 Violence and danger
Violent content : extreme violence, gore
Self‑harm and suicide : content encouraging self‑harm or suicide
Terrorism : content supporting or advocating terrorism
Dangerous challenges : challenges that may cause physical harm
3.6 Privacy violations
Unauthorized collection : collecting or disclosing personal information without consent
Invasion of privacy : content that infringes others’ privacy
Portrait rights : posting photos/videos without consent
Data leaks : posting IDs, bank accounts, or other sensitive data
3.7 Other prohibited matters
False information : spreading information known to be false
Political incitement : extreme political incitement or hate
Medical : unlicensed medical practice or misuse of medical information
Disaster misinformation : false information about disasters or accidents
4. Enforcement
4.1 Warning stages
First warning : warning message regarding the violation
Second warning : notice of possible temporary suspension
Third warning : notice of possible account sanctions
4.2 Types of sanctions
Minor violations
Warning : warning message
Content removal : deletion of the content
Comment restriction : comment restriction (7 days)
Moderate violations
Posting restriction : posting restricted (7–30 days)
Temporary suspension : account suspended (7–30 days)
Escalation : progressive sanctions based on repeated reports
Severe violations
Permanent ban : permanent account suspension and access block
IP block : block by IP address
Legal action : referral to authorities and legal measures where laws are violated
4.3 Sanctions matrix
Violation
1st
2nd
3rd
4th+
Spam/ads
Warning
7‑day suspension
30‑day suspension
Permanent ban
Profanity/abuse
Warning
7‑day suspension
30‑day suspension
Permanent ban
Hate speech
7‑day suspension
30‑day suspension
Permanent ban
Permanent ban
Sexual content
Warning
30‑day suspension
Permanent ban
Permanent ban
Criminal solicitation
Immediate permanent ban
Privacy violation
Warning
30‑day suspension
Permanent ban
Permanent ban
Fraud
30‑day suspension
Permanent ban
-
-
Violent content
Immediate permanent ban
4.4 Appeals
Period : within 30 days of sanction notice
Method : customer support (contact@wisetune.site ) or appeal form
Review : 7–14 days after submission
Notice : by email or in‑app notification
5. How to report
5.1 What you can report
Content : posts, comments, images, videos
Users : inappropriate conduct by a user (via support/report). User block in the app is separate and can be set directly by users.
Messages : Post‑based chat (PostChat), business inquiry chat, comments
Commerce : marketplace or reservation issues
5.2 Report categories
Illegal/crime : solicitation, fraud, illegal trade, terrorism
Harassment/hate : harassment, hate, attacks, threats
Sexual : adult content, exploitation, harassment, obscenity
Spam/abuse : spam, unauthorized ads, repetition, phishing
Privacy : unauthorized disclosure, privacy invasion, portrait rights
Other : false information, self‑harm/suicide encouragement, violent content
5.3 Reporting steps
Tap Report on the content or profile
Select a reason from the categories above
Add details (optional)
Attach evidence (optional)
Submit and receive a reference number
Result notification (within 7–14 days)
5.4 Handling process
Automated screening (AI-based filtering where used)
Human review when needed
Content review and violation determination
Enforcement if necessary
Notification to reporter
6. Reporter protection
Anonymous reporting : reporter information is not disclosed to the reported party (optional)
Retaliation prevention : blocking access from reported users to reporters
Data protection : reporter data stored securely with encryption
False reports : repeated malicious reports may be sanctioned
7. Youth protection
Membership is restricted for children under 14
Harmful content for users under 19 is blocked
Reports of youth‑harmful content are prioritized
Guardian reports and inquiries are supported
8. Prevention
All users should:
Respect others and observe courtesy
Share fact‑based information
Create constructive, meaningful content
Protect copyright and personal information
Use reporting appropriately
9. Contact and feedback
For questions or suggestions about this policy:
Contact : Kim Dong‑gyun (as listed in Korean service)
Email : contact@wisetune.site
Phone : 02-2600-3690
Support : in‑app customer support
Hours : weekdays 09:00–18:00 (KST)
10. Policy changes
This policy may change. Notice will be given as follows:
General changes : announced at least 7 days in advance via notices
Material changes : at least 30 days in advance, including email or push where appropriate