Terms of Service

Effective date: 2026-08-10 | Last revised: 2026-08-10

Important notice
These Terms govern the rights, obligations, and responsibilities between the Company and users of EKCOW. Please read and agree before using the Service.

Business information

  • Trade name: 주식회사 와이즈튠
  • Representative: 김동진, 김동균 (각자대표)
  • Address: 서울특별시 금천구 범안로 1126, 611호(가산동, 대륭21차)
  • Business registration: 328-86-03665
  • Mail-order report no.: 앱 내 결제 대행·직접 판매 없음 (주문·예약·배달 중개). 통신판매중개 해당 시 별도 공지
  • Location-based service report: 소상공인 등의 위치기반서비스사업 신고 수리 (제1258호) (방송미디어통신사무소, no. 제1258호)
  • Email: contact@wisetune.site
  • Customer center: 02-2600-3690

Article 1 (Purpose)

These Terms set forth rights, obligations, and responsibilities between EKCOW (the “Company”) and users regarding the mobile application and website services (the “Services”).

The Services target travelers, overseas Korean residents, and locals, and include real‑time exchange rates, AI multilingual translation and learning, travel home (attractions, emergency contacts, weather, essential apps), passport/immigration autofill assistance, travel media sharing, community, marketplace, business order/reservation/delivery/dine‑in intermediation, PostChat, keyword alerts, sharing/deep links, and in‑app customer support.

Article 2 (Definitions)

  1. “Services” means:
    • Real‑time exchange rates and calculators
    • AI multilingual translation (“Translation Service”)
    • Multilingual learning
    • Travel photo/video sharing (media stories)
    • Community (travel/local info, jobs, simple business promotion)
    • Marketplace (real estate, used cars, general goods)
    • Business order, reservation, delivery, and dine‑in intermediation (business subscription fees may be waived under onboarding promotions; fees introduced with prior notice)
    • Other ancillary services
  2. “Translation Service” means AI translation and related recommendations (popular translations, location‑based recommendations, etc.).
  3. “Learning Service” means learning content and recommendations based on the Translation Service.
  4. “Member” means a user who enters into a service agreement with the Company.
  5. “ID” means the email address set by or assigned to the Member for identification.
  6. “Posts” means text, images, video, audio, files, links, etc., posted by Members.
  7. “Intermediation” means connecting C2C or B2C transactions.

Article 3 (Official service and stabilization)

EKCOW is provided as an official service.

  1. Official operation:
    • The Company provides the mobile application and website as an official service.
    • Accounts, posts, and business data remain in the same service environment (no separate “data migration” step).
  2. Stabilization and improvement:
    • We continuously improve features, performance, and policies based on user feedback.
    • Features may be added or changed; material changes are announced in advance under Article 4.
  3. New business onboarding promotion:
    • Promotions such as waived onboarding or registration fees may apply to new businesses. Details are announced in the Service and in the Business Service Terms.
    • If business subscription fees are introduced, at least 30 days’ notice will be given.

Article 4 (Effect and changes)

  1. These Terms apply to all Members using the Services.
  2. The Company may change these Terms within applicable law.
  3. Changes are announced with the effective date and reason on the service home screen at least 7 days in advance (30 days for changes unfavorable to Members).
  4. Members who do not agree may stop using the Services and terminate the agreement.
  5. If no objection is raised within 30 days after notice, the changes are deemed accepted.

Article 5 (Sign‑up and verification)

  1. Users apply for membership by completing the registration form and agreeing to these Terms. Sign-up is available via social login (Google, Apple, Kakao) or Passport or Flight Ticket Start (passport or boarding pass scan).
  2. Users who choose Passport or Flight Ticket Start must complete document scan and review, and agree to these Terms and the Privacy Policy. Linking a Google, Apple, or Kakao social account is required during sign-up. You must not use another person’s passport or boarding pass or provide false information.
  3. With Passport or Flight Ticket Start, you may set a PIN (or biometrics) lock on your device; the PIN is stored only on your device and not on Company servers.
  4. Only users aged 14 or older may use the Services. Age may be verified via passport date of birth, profile birth year, etc.
  5. The Company approves applications unless:
    • The applicant is under 14
    • The applicant previously lost membership under these Terms
    • False information was provided
    • Approval is impossible due to the applicant’s fault or violation of rules
  6. The Company may defer approval if facilities are insufficient or technical or business issues exist.
  7. Membership is established when acceptance reaches the applicant.

Article 6 (Withdrawal and disqualification)

  1. Members may withdraw at any time through the withdrawal function; personal data is handled per the Privacy Policy (service suspension upon request, identifiable data segregated, complete deletion within 30 days, optional account recovery within 30 days).
  2. Upon withdrawal:
    • Personal data is deleted per the Privacy Policy
    • Posts may remain with author shown as “withdrawn user”
    • Delete posts before withdrawal if required
    • Information legally retained may be stored separately
  3. The Company may restrict or suspend membership without prior notice if the Member:
    • Provided false information at signup
    • Damaged another’s reputation or caused harm
    • Intentionally interfered with operation
    • Violated laws or these Terms
    • Committed prohibited acts under Article 9

Article 7 (Provision and change of Services)

  1. The Company provides the following services:
    • Exchange rates and calculator: Real‑time exchange rates and conversion
    • AI multilingual translation: AI translation and location/context‑based recommendations
    • Multilingual learning: Learning content based on the Translation Service
    • Travel media stories: Travel photo/video sharing (media stories, on‑device editing)
    • Community: Local/travel information, jobs, business promotion (thread feed, dynamic forms)
    • Marketplace: C2C used‑goods intermediation (real estate, used cars, general goods)
    • Business orders/reservations/delivery/dine‑in: B2C intermediation including table/QR dine‑in (fees may be waived under promotions; introduced with prior notice)
    • Travel home & immigration: Attractions, emergency contacts, weather, essential apps, passport/immigration autofill assistance
    • PostChat, alerts & sharing: Post‑based 1:1 chat, keyword alerts, content sharing/deep links/landing
    • Customer support: In‑app and website support tickets
    • Other services added or provided through partnerships
  2. The Company may change service content, quality, and features for improvement.
  3. Material changes will be announced via notices or notifications.

Article 7‑2 (Translation and learning)

Using translation and learning requires consent to location‑based processing and anonymous translation statistics as described in the Location Terms and Privacy Policy. Without consent, those features may be limited.

  • Translation accuracy: AI/automatic translation is not guaranteed to be accurate or complete. Medical, legal, immigration, and other critical documents require professional verification.

Article 7‑3 (Age verification and demographic statistics)

  1. Age limit: Only users 14+ may use the Service. The Company may verify age at sign-up or during use.
  2. Birth year (profile): Birth year is required during onboarding (profile setup) for age-14+ verification only. We collect birth year only, not full date of birth.
  3. Age band and gender use: Gender and age band (derived from birth year) that you optionally provide may be used only in aggregate, non-identifying statistics for tailored recommendations across translation, learning, community, marketplace, and business features. Gender is optional; basic service use is unaffected if you do not provide it. See the Privacy Policy for details.

Article 7‑4 (Passport and immigration autofill)

  1. Passport storage: Members may store passport data for immigration form autofill (up to 10 records). Default is device-only; encrypted server storage is optional.
  2. Server storage and mirror: If you choose encrypted server storage and consent, the same passport data may be mirrored in device secure storage. Switching to device-only deletes server-stored passport data.
  3. Profile sync: With server storage and consent, phone number, birth year, and gender from the registered passport may be applied to your profile.
  4. Flight ticket storage: Members may store boarding pass data for autofill (up to 8 records). Data is stored on the device; when logged in, it syncs encrypted to servers. Scan/boarding pass images are not stored on servers.
  5. Autofill assistance: With consent, the Company may assist field entry on government immigration sites opened in the in‑app WebView. Sensitive health/security Yes/No items are not auto-selected. Submission and approval remain the user’s and authority’s responsibility.
  6. Usage notice: Before first autofill run, the Company may collect confirmation of the Autofill Usage Notice (/terms/passport-autofill).
  7. Disclaimer: The Company is not liable for autofill accuracy, government site changes/outages, or immigration outcomes.
  8. Details on collection, retention, and deletion are in the Privacy Policy.

Article 7‑4‑2 (Passport or Flight Ticket Start — login and sign-up)

  1. Sign-up and login: Users may register and re-login via on-device passport scan/OCR or boarding pass scan/barcode recognition. Scan images are not stored on servers; text fields are encrypted.
  2. Social linkage required: For both passport and flight ticket paths, linking Google, Apple, or Kakao is required during sign-up. Sign-up cannot complete without social linkage.
  3. Account identification: The passport path identifies the same passport and account via passport fingerprint (PF, HMAC hash) and social account. The flight ticket path uses the social account as primary identification, with flight ticket fingerprint (FF) assisting re-login and duplicate detection. Scanning a passport later may create a PF merged into the same member.
  4. Device and lock: Re-login may use credentials stored on the device with PIN or biometrics. If the device or PIN is lost, users may recover via re-scan or social login.
  5. Prohibited conduct: Using another person’s passport or boarding pass, false information, or abuse (e.g., repeated PIN failure) may result in restrictions.
  6. Collection, retention, deletion, and consent details are in the Privacy Policy.

Article 7‑5 (App updates and OTA)

  1. App updates: The Company may provide store updates or in‑app update notices for security, stability, and improvements. Important updates may limit use until applied.
  2. OTA patches: The Company may deploy partial code/resource updates via OTA (e.g., Shorebird) without a full store release for bug fixes, performance, and UI adjustments.
  3. Notice and consent: Material changes to Terms or privacy rights via OTA follow Article 4 notice/consent procedures.
  4. Disclaimer: The Company is not liable for failures due to network issues, device compatibility, or failure to apply updates without Company fault.

Article 7‑6 (Sharing, deep links, and landing)

  1. Sharing: Members may share posts, businesses, and content via links, deep links, or QR codes to app screens or landing pages.
  2. Third‑party services: External sites/apps reached via shared links are governed by their own terms; the Company is not responsible for their content, security, or transactions.
  3. Access limits: Web guests may use features available on the linked screen; member‑only features require login.
  4. Prohibited use: Phishing, malware distribution, or abusive link generation is prohibited.

Article 8 (Platform nature and liability)

Important

  1. Intermediary platform: For marketplace and business services, the Company is an intermediary, not a party to transactions.
  2. Transaction responsibility: Performance, quality, payment, delivery, and refunds are between the parties.
  3. Platform duties: Provide information, handle reports, act on clearly illegal content, and operate stably.
  4. Disclaimer: The Company is not liable for party‑to‑party performance, product quality, fraud, disputes, payment/shipping issues, or transaction losses, except for damages caused by the Company’s willful misconduct or gross negligence.

Article 9 (Service interruption)

The Company may suspend services for maintenance, force majeure, facility failure, traffic surges, provider contract termination, or other unavoidable reasons, with prior notice where possible.

Article 10 (Posts and copyright)

Copyright belongs to authors. The Company may display or minimally edit posts for search or promotion within copyright law. Infringement, unauthorized faces/personal data in content, and copyright violations are prohibited; the Company may delete or block posts and accepts takedown reports via customer support.

Article 11 (Prohibited conduct and items)

Members must not engage in false registration, identity theft, IP infringement, defamation, obscenity or violence, commercial misuse of scraped data, fraud, duplicate spam listings, harassment, phishing, or trading prohibited items (drugs, weapons, obscene material, counterfeits, stolen goods, etc.). Restricted items (alcohol, tobacco, medicine, devices) require licenses where applicable.

Article 12 (Comments)

Comments must be constructive; abusive, advertising, spam, or illegal comments may be removed. Use direct contact for trade inquiries.

Article 13 (Marketplace)

Marketplace is C2C intermediation; the platform does not process payments. Members are responsible for listings and transactions; follow safety tips and resolve disputes primarily between parties; the Company may sanction clear fraud or illegality.

Article 14 (Business orders/reservations/delivery)

  1. Nature of service: The Company intermediates B2C orders, reservations, delivery, and dine‑in between businesses (restaurants, massage, lodging, etc.) and customers. Business subscription fees may be waived under onboarding promotions and, if introduced, will be announced in advance.
  2. Intermediary role: The Company relays order/reservation/delivery information only; businesses are responsible for performance and contract fulfillment.
  3. Company role: Business listings, order/reservation systems, information relay, and connecting businesses with customers.
  4. Business responsibilities: Confirming and fulfilling orders/reservations, service quality, menu/service accuracy, hygiene and safety, and compliance with local law.
  5. Customer rights: Cancellation per business policy, reporting service issues, and writing reviews.
  6. No‑show and cancellation: Repeated no‑shows may limit Service use; business policies apply.

Article 15 (Coupons and promotions)

  1. Coupon issuance:
    • Company event coupons: The Company may issue and operate event/promotion coupons.
    • Business coupons: The Company provides business coupon issuance and management features.
  2. Coupon policy: Conditions, validity, and restrictions are stated at issuance; non‑transferable; generally non‑cashable; no duplicate use unless stated.
  3. Cancellation: The Company or a business may cancel fraudulently obtained or used coupons and may sanction the Member.
  4. Prize regulations: Coupon and prize offers comply with applicable Korean prize‑promotion rules where applicable.

Article 16 (Monitoring and reporting)

Reports may be filed for illegal content, harassment, sexual content, spam, privacy violations, post‑based chat (PostChat, business inquiries), comments, etc. Members may also block other users in the app separately from reporting. The Company reviews reports and may warn, suspend, or ban accounts. A sanctions matrix similar to the Korean version applies (spam/abuse, hate, sexual content, crime, privacy, fraud, violence). Appeals may be submitted within 30 days to support. Details also appear in the Operations & Content Policy.

Article 17 (Privacy)

  1. The Company complies with the Privacy Act, Network Act, and related laws to protect users’ personal data.
  2. Collection, use, provision, and destruction of personal data follow the separate Privacy Policy.
  3. Optional personal data: The Company collects only what is needed for the Services. Phone number and gender are optional with separate consent; basic service use is available without them. Birth year is required during onboarding for age-14+ verification. Location is optional.
  4. Item-by-item consent: Optional items (phone, gender, location, etc.) require separate consent with clear purpose and retention period.
  5. Members may access, correct, or delete personal data at any time; optional items may be deleted or withdrawn individually.
  6. Withdrawal of consent: Members may withdraw consent for optional items at any time; withdrawn data is deleted promptly. Withdrawal may limit related features but does not affect basic service use (except birth year, which is required for onboarding and profile completion).

Article 18 (Location)

Location is sensitive. The Company may collect and, where necessary, store location on servers with encryption (e.g., AES-256) for nearby search, map features, travel content, post tagging, etc., with optional accuracy levels (HIGH/MEDIUM/LOW/CITY_ONLY). Identifiable location data is deleted when posts are removed or consent is withdrawn; upon account withdrawal, deletion is completed within 30 days per the Privacy Policy. Details are in the Location Terms.

Article 19 (Travel media)

Upload only content you own or are licensed to use. On‑device editing and HLS streaming with optional device cache may be used; quality depends on device and network. Obtain consent for identifiable persons; follow displayed max video length; obscene or harmful content is prohibited.

Article 20 (Advertising)

The Company may show non‑personalized ads only (no IDFA/GAID tracking for personalized ads) and is not liable for third‑party sites. Sponsored posts must be labeled “[Ad]” or similar. Push notifications may cover service/transaction messages and marketing; marketing pushes require consent or can be opted out in settings where applicable.

Article 21 (Youth protection)

No membership under 14; restrictions for under‑19 on alcohol, tobacco, adult services, and harmful media; age verification may be used.

Article 22 (Disclaimer)

Disclaimer for force majeure, user fault, expected profits, third‑party content, and C2C/B2C transactions, except willful misconduct or gross negligence by the Company.

Article 23 (Damages)

The Company compensates direct damages caused by willful misconduct or gross negligence within ordinary scope; Members indemnify the Company or third parties for breaches.

Article 24 (Disputes and support)

Contact contact@wisetune.site or in‑app support. Trade disputes are primarily between parties; fraud may be reported in‑app.

Article 25 (Open source)

The Service uses open‑source software per respective licenses; see docs/THIRDPARTY.md or in‑app OSS notices. Video transcoding (HLS, preview, thumbnails) uses AWS Elemental MediaConvert.

Article 26 (IP)

Service IP belongs to the Company; Members retain rights to their posts subject to license for operation and promotion within the Terms.

Article 27 (Governing law and jurisdiction)

Governed by the laws of the Republic of Korea; disputes between the Company and Members are subject to competent courts under the Civil Procedure Act. Overseas business disputes remain primarily between parties.

Supplementary provisions

Article 1 (Effective date) These Terms take effect on 2026-08-10.

Article 2 (Existing Members) These Terms apply to Members who joined before the effective date.

© 2026 EKCOW. All rights reserved.

For inquiries, contact contact@wisetune.site.